Effective Date: November 4, 2026
Void Collections ("we," "us," or "our") is committed to protecting the privacy of users who install and interact with our Twitch Extension ("Extension"). This Privacy Policy explains what information we collect, how we use it, how we share it, and your rights regarding that information. By installing or using the Void Collections Twitch Extension, you agree to the practices described here.
When you click "Authorize" or otherwise consent to Identity Linking, Twitch provides us with your unique Twitch User ID. Viewer identity authorization does not provide us with your Twitch password or a viewer OAuth token. You simply share a unique identifier that lets us associate your Void Collections collection data with your profile. We may also fetch public-facing Twitch profile information, including your Twitch display name and profile picture, via the Twitch API (using your User ID) in order to personalize certain on-screen elements.
A broadcaster who configures the Extension may authorize limited Twitch permissions used to verify follower status and inspect the current chatter roster for that broadcaster's channel. Twitch provides renewable authorization tokens for these permissions; it never provides us with the broadcaster's Twitch password. These permissions do not allow Void Collections to join chat as a bot, send chat messages, or read message contents.
We currently use chatter-roster access for an observation-only diagnostic intended to evaluate more reliable watch-time support on mobile devices. It does not award watch time or rewards. For enrolled Void Collections users, we may store whether the enrolled user appeared in a roster check, along with the channel, check time, and aggregate counts. We do not retain arbitrary chatter identities or chat messages. Observation records are retained for up to 30 days.
To deliver the appropriate experience in the Extension panel and/or overlay, we keep track of which channels you are using this Extension in. Specifically, we store:
This allows us to award channel-specific rewards (packs or badges), to display activity alerts if applicable, and to record your collection progress from each channel.
Void Collections is a collectible-card-style reward system. When you earn or open a pack of digital cards, we record and store the following:
All of that information is tied to your unique Twitch User ID and the specific Channel ID where you earned those rewards.
We occasionally check whether you follow the channel or meet certain watch-time requirements before awarding a reward. Specifically:
We do not collect chat messages, browsing content, keystrokes, or a general record of your interactions with Twitch. The limited lifecycle diagnostics described above are retained for up to 14 days and do not themselves award progress or rewards.
We do not sell or rent your data to third parties.
We retain your pack history, card ownership, and progress data for as long as the Extension remains active. We need this retention to ensure you never lose credit for rewards you’ve legitimately earned.
We keep your collection data indefinitely unless you request deletion. We do not automatically purge inactivity data.
General operational server logs (including user data, channel data, and request timestamps) may persist on the server for up to 6 months before being purged. Authenticated Extension lifecycle diagnostics are retained for up to 14 days, and observation-only chat-presence records are retained for up to 30 days. The dedicated diagnostic records do not store request IP addresses; lifecycle diagnostics may include a User-Agent so we can distinguish mobile app and browser environments.
You may request that we delete all data associated with your Twitch User ID at any time. To do so, please email privacy@voidcollections.com with the subject line "Data Deletion Request" and include your Twitch username. We will delete your Collection Data within 30 days of verifying your request. (Note: Deletion is irreversible. Once data is removed, it cannot be restored, and you would have to earn rewards from scratch.)
Data access or deletion is subject to proof of ownership. We may ask for verification (e.g., you must authorize from the same Twitch account) to confirm your identity before processing a request.
Website (www.voidcollections.com): We use minimal cookies for session management and basic site analytics. When you authenticate on our site by authorizing your Twitch account, we will retrieve Twitch profile data and your Void Collections data in the same way we would when rendering the extension on Twitch.
Extension Itself: The Twitch Extension does not write any cookies to your browser. It relies on Twitch’s built-in authentication context. Any progress data is stored "server-side" and pushed to your view only when you open the Extension or when alerts are displayed in the optional stream overlay.
We take reasonable administrative, technical, and physical precautions to protect your data, including:
However, no method of transmission or electronic storage is 100% secure. If we discover a breach that affects your data, we will notify you (via Twitch or email) and notify relevant regulators within 72 hours, as required under applicable law.
The Void Collections Twitch Extension is not intended for children under the age of 13. We do not knowingly collect or maintain personal data from anyone under 13. If we become aware that we have inadvertently gathered information from a child under 13, we will take steps to delete that data as soon as possible. If you are a parent or guardian and believe your child has provided us data, please contact us at privacy@voidcollections.com.
We may update this Privacy Policy from time to time. When we do, we will:
Your continued use of the Extension after any update means you accept the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
By installing or using the Void Collections Twitch Extension, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and storage of your information as described above.